🌿 Halal Certified · Korean & Uzbek Products

How can we help you?

Find answers about orders, delivery, payments, and everything MusafirMart.

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FAQ

Common questions answered
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Delivery Info

Zones, times & free shipping
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Contact Us

Telegram, phone & hours
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Categories

265+ products across 17 categories
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Legal

Privacy policy & terms
Frequently Asked

Questions & Answers

Everything you need to know about ordering, delivery, and more.

How do I place an order?
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Browse products on the home screen, tap Add on any item to add it to your cart, then tap the Cart tab to review and proceed to checkout. Enter your name, delivery address, and phone number, choose a payment method, and tap Confirm Order.
Can I track my order status?
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Yes! Go to the Orders tab to see all your orders and live status updates. Status moves through: Received → Confirmed → Preparing → In Transit → Delivered. You can also contact us on Telegram @musafir_chunchon for a manual status update.
Can I cancel or modify my order?
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Cancellations must be requested before the order is dispatched. Once we start preparing your order it may not be possible to cancel. Contact us immediately via Telegram or call 010-5948-4334 to request changes.
How do I report a wrong or defective item?
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Refund requests for defective or incorrect items must be made within 24 hours of delivery with photo evidence. Contact us on Telegram or call 010-5948-4334. We'll arrange a replacement or refund promptly.
How much does delivery cost?
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Delivery is free for orders over ₩30,000. For orders below this threshold, a small delivery fee applies depending on your location. Add a bit more to your cart to unlock free delivery!
Where do you deliver? What areas are covered?
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We primarily serve Chuncheon (춘천) and surrounding Gangwon-do areas. We also deliver to Seoul, Suwon, Incheon, Busan, Daegu, Daejeon, Gwangju, Uijeongbu, and Ansan. Not sure if we deliver to you? Message us on Telegram and we'll confirm.
What are your delivery hours?
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We deliver Monday to Saturday, 9:00 AM – 9:00 PM. Orders placed outside these hours will be processed the next working day. Order today and get it today — place your order early for same-day delivery!
How long will my delivery take?
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Most orders in the Chuncheon area are delivered the same day if placed before the cutoff. Delivery times for other areas may vary. You'll receive a status update as soon as your order is dispatched.
What payment methods are accepted?
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We currently accept: Cash on Delivery (COD), KakaoPay, and Bank Transfer. For bank transfer, payment details (Shinhan Bank, Account: 110528204231, Name: NURIDDINOV) are shown on your order confirmation screen.
How do I pay by bank transfer?
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Select Bank Transfer at checkout. After placing your order, you'll see the bank details:

🏦 Bank: 신한은행 Shinhan
🔢 Account: 110528204231
👤 Name: NURIDDINOV

Transfer the exact order total and tap the "Tolandi – Paid" button to notify us. Your order will be processed after we confirm receipt.
How do refunds work?
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Refunds are processed for defective or incorrect items reported within 24 hours of delivery. For cash-on-delivery orders, refunds are issued in cash at next delivery. For bank transfer orders, refunds are returned to the original account. Contact support to initiate a refund.
Are your products halal certified?
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Yes! Halal-marked products on MusafirMart are sourced from certified halal suppliers. We make every effort to maintain certification accuracy. We recommend verifying the packaging for your specific dietary requirements. Products without a halal mark may or may not be halal — please check individually.
How many products do you carry?
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We carry 265+ products across 17 categories, including Uzbek specialties like lagman, plov, halal meats, snacks, juices, dairy, and Korean products. Our catalog is updated regularly — check the app for the latest stock.
What if a product I want is out of stock?
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Out-of-stock items are shown with a "Sold Out" label and cannot be added to your cart. Items with very low stock show a warning like "3 left". Message us on Telegram to request a specific product or ask when it'll be restocked.
Can I request a product you don't stock?
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Absolutely! Send us a message on Telegram @musafir_chunchon with the product name and we'll do our best to source it. We love hearing from the community about what products matter most to you.
How do I create an account?
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Tap the Profile tab and select Sign In / Register. Enter your Korean phone number, verify with the SMS OTP code, then set your name. That's it — your account is ready to track orders and save your address.
Which languages does the app support?
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MusafirMart supports 5 languages: 🇺🇸 English, 🇰🇷 Korean (한국어), 🇺🇿 Uzbek (O'zbekcha), 🇧🇩 Bengali (বাংলা), and 🇷🇺 Russian (Русский). Change the language anytime in the Profile tab.
How do I delete my account and data?
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You may request deletion of your account and all associated data at any time. Contact us via Telegram @musafir_chunchon or call 010-5948-4334. Under the Korean Personal Information Protection Act (PIPA), we'll process your request promptly.
Shipping

Delivery Information

Fast, same-day delivery for the Uzbek & Central Asian community in Korea.

Free Delivery over ₩30,000

Order today → Delivered today · Mon–Sat 9:00–21:00

🚚 Same Day
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Primary Coverage

Chuncheon (춘천) and surrounding Gangwon-do areas receive same-day delivery. This is our home base with the fastest service.

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Delivery Hours

Monday to Saturday, 9:00 AM – 9:00 PM. Orders placed outside hours are processed the next working day.

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Delivery Fee

Free on orders over ₩30,000. A small fee applies for smaller orders. Add a little more to unlock free delivery!

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Halal Guaranteed

All halal-marked products are sourced from certified halal suppliers and handled with care.

🗺️ Cities We Deliver To

춘천 Chuncheon ⭐ 서울 Seoul 수원 Suwon 인천 Incheon 부산 Busan 대구 Daegu 대전 Daejeon 광주 Gwangju 의정부 Uijeongbu 안산 Ansan 기타 Other areas

Not sure if we cover your area? Message us on Telegram and we'll confirm.

Our Range

265+ Products, 17 Categories

Korean & Uzbek groceries, halal meats, snacks, beverages, dairy, and more — all in one place.

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Fresh Produce
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Lagman & Ramen
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Manti & Frozen
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Halal Meat
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Nuts & Snacks
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Sweets & Chocolate
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Drinks & Juices
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Rice & Pasta
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Sauces & Cooking
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Dairy Products
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Ready Meals
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Deals & Discounts
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Tea & Hot Drinks
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Spices & Herbs
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Pickles & Canned
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Personal Care
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Jams & Spreads
Get in Touch

Contact & Support

We're here to help. Reach us on Telegram for the fastest response, or give us a call.

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Telegram Support

Fastest response · Usually < 1 hour

Message us on Telegram for order updates, product requests, complaints, and anything else. This is our primary support channel — we respond in Uzbek, Russian, English, and Korean.

✈️ @musafir_chunchon
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Phone

Mon–Sat 9:00 AM – 9:00 PM

For urgent matters, call us directly. We're available Monday to Saturday during delivery hours. If we miss your call, leave a message and we'll call back promptly.

📞 010-5948-4334
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Business Info

MusafirMart v2.2.0

Made with ❤️ for the Uzbek community in Korea. Serving 265+ halal and Korean products across major Korean cities, with our heart in Chuncheon, Gangwon-do.

🌿 Halal Certified
🇺🇿 Uzbek Products
🇰🇷 Korean Products